Change can be hard for companies and their employees, but have you considered the consequences of not changing your ideas or upgrading your systems when it comes to technology? Regardless of the ‘type’ or age of clients you work with, they ARE using technology daily. Banking, email, bill pay, work communications, account access, and almost half of their entertainment and media access comes through technology via the internet.
Where does that leave you if your ‘technology’ isn’t up to date or is frustrating for your clients to use? It leaves you behind the competition. It positions you and your business as outdated or incapable of changing in order to meet your client’s needs. Consider these forms of technology your clients use:
If accessing their account is complicated due to slow loading systems or a website that doesn’t format to all mobile devices, clients have to phone in to access information that should be easily available to them anytime.
Clients shouldn’t have to ‘link’ to anything to read your newsletter.
- Is that newsletter a PDF file that doesn’t allow them to access any additional information?
- Does it come directly from you or is it ending up in a spam folder due to security settings on their computer?
- Is it dynamic in nature, meaning it is like an actual website or is it being mailed and possibly ending up in the trash along with the ‘junk mail’?
Does your website format to all devices regardless of who made them? IPads, mobile phones, and all tablet and computer screen sizes should accommodate your website information and format automatically when accessed. If your website doesn’t do this, it is outdated even from the search engine perspective and makes potential client searches of your website impossible. Google analytics has changed the way searches are ranked, which hinders access to ‘old technology’ websites. SEO is more than just 'Googlefying' your website; meet the new kids on the block HubSpot and Bitly. Marketing Technology has become a 'science'!
- Do your clients have access to presentations done electronically through the web?
- Are you able to send documents to them electronically while presenting remotely?
Today’s lifestyles are requiring sales professionals to meet remotely and present information to clients that have moved, travel, or can’t make it to your place of business for meetings.
Clouding, CRM systems, and internal programs should allow clients to access real time statements and information regarding their accounts with you. Documents for account set up should be easily accessible and not always in ‘paper copy’ but on tablets for sales professionals to use efficiently and accurately with clients. Your company should use updated document systems and transition to new technology allowing sales professionals to spend more time with clients and less time on paperwork. Client statements should always be available with electronic delivery.
Clients should be able to access you and your company through social media posts. Having a social media presence validates you and your company in your industry. Having posts are informational, compliant, and present you in a professional manner is essential.
Embracing up to date technology will allow you more time with clients, to reach more clients and potential clients, and position you as an expert in your field with less effort. So, what are you waiting for?